LEGAL & COOKIES
Terms of sales
Terms of sales
1. Company Information
The website www.ardusse.com is managed by Ardusse srl, a company incorporated under Italian law with registered office in Viale Luigi Majno n. 9, 20122 Milan (MI), VAT number 11164490960, REA number MI-2584013.
Email : [email protected]
2. Scope and acceptance of the General Terms of Sale
The use of this Website is subject to the following terms and conditions of use.
Each user is required to carefully read the following Terms and Conditions of Use before proceeding to consult and use the Website. Access to this Website implies acceptance of these Terms and Conditions by the User, who guarantees to use the Website in compliant with them.
In the event that the user does not fully accept the Terms and Conditions of Use, please exit the Website immediately.
In case of online purchases, the user undertakes to accept the relative general conditions of sale;
3. Intellectual property
The Website as a whole, therefore, the distinctive marks reproduced on the Website for instance logos, slogans, word and figurative trademarks, etc.), as well as all material contained therein, are the exclusive property of Ardusse srl.
The use of the Website is permitted only for private, personal and non-commercial purposes.
The Consumer may not reproduce, download, record, publish, distribute, modify, translate, process the Content of the Website or create derivative works from the Content available on the Website, without the prior written consent of Ardusse, which reserves the right to claim at any time the ownership of any Content posted on the Website and to object to any use, distortion or modification of such Content;
Ardusse srl cannot be held responsible for any direct or indirect damage, deriving from the use of the Website (by way of example but not limited to, damage caused by: any transaction performed through or from the WebSite, inability of the user to use the Site, errors / inaccuracies / interruptions / defects / deletions / loss of data, unauthorized access, viruses, etc.).
By using this Website, the user undertakes to bear all risks associated with such use, indemnifying Ardusse srl from any damage resulting from or caused by the use of the Website.
Ardusse undertakes to ensure the accuracy and punctuality of information contained on the Website but cannot guarantee, either explicit or implicit, that such information does not contain any inaccuracies.
If the User finds any inaccuracies, he is invited to contact Ardusse at the email indicated on the “Contacts” page.
Ardusse reserves the right to modify, at any time, the contents of the Website and, to temporarily or permanently deactivate the Website, without notice;
5. Links to other sites
The Website may contain links to Website other than its own, in which case Ardusse assumes no responsibility for any damages arising out the use of those Websites. As a matter of fact, those links are exclusively provided to support users;
6. Applicable law and jurisdiction
By accessing this Website, the user accepts Italian law, and jurisdiction, therefore, Terms and Conditions of Use shall be governed by and construed in accordance with this law and any action arising out to the Terms and Conditions of Use will be subject to the exclusive jurisdiction of the Court of Milan (MI) Italy.
7. General conditions of sale
The sale of “Ardusse” brand products concluded through this site is governed by the following Terms and Conditions of Sale.
The products offered on the Site are sold directly by Ardusse srl, with registered office in Viale Luigi Majno n. 9, 20122 Milan (MI), VAT number 11164490960. The sale is reserved exclusively to Consumers, understood as natural persons who act for purposes not related to their own commercial, entrepreneurial, craft or professional activity that may be carried out.
The products displayed on the Website are offered for sale to consumers over the age of 18, or, if younger, authorised by their legal representative.
The purchase of products is governed exclusively by this General Terms and Conditions of Sale shown on this Site. Ardusse reserves the right to modify at any time these General Terms and Conditions of Sale.
The products offered for sale on the Website can only be delivered in the following Steps ______________.
* Order process
The Customer who wants to place an order must comply with the following procedure:
1. Product choice: the Customer must select the Product that he/she/ would like to order, and also size, color and quantity.
2. Checking of the content of the Customer’s selection: the Customer checks the content of his/her/ basket whilst having the opportunity to delete the selected Products.
3. Identification: the Customer must complete the identification form made available to him/her/ and provide the requested information (mandatory information: title, surname, first name or corporate name, e-mail address, password, telephone number for the delivery). 4. Checking of the Customer’s order: the Customer checks the content of his/her order, the total price, the shipping and invoicing addresses while keeping the possibility of deleting a Product or modifying the invoicing or delivery address. The Customer confirms his/her/its method of shipping and payment. The Customer must confirm his/her acceptance of these General Terms and Conditions by checking the corresponding box. The validation of the order is only possible after having checked this box. From this step, the Customer cannot anymore modify and/or cancel its order.
4. Checking of the Customer’s order: the Customer checks the content of his/her order, the total price, the shipping and invoicing addresses while keeping the possibility of deleting a Product or modifying the invoicing or delivery address. The Customer confirms his/her/its method of shipping and payment. The Customer must confirm his/her acceptance of this General Terms and Conditions by checking the corresponding box. The validation of the order is only possible after checked this box. From this step, the Customer cannot anymore modify and/or cancel its order.
5. Order acknowledgement of receipt
Once the order has been validated the Customer will receive an e-mail acknowledging that Ardusse has received the Order. The confirmation email from Ardusse will sum up the content of the order placed, namely:
– His/her/its delivery and invoicing addresses
– The order number
– The date of the order
– The list of Products ordered and their amounts
– The method of delivery (Client’s address or “point relay”)
The Customer is advised to keep and print this document, which is official proof of his/her/its order. The order is then registered and processed by Ardusse which checks the availability of the Product(s) ordered. Any order placed implies acceptance of the prices and descriptions of the Products available for sale.
The contract is deemed to have been executed as soon as the Costumer receives the confirmation email.
6. Confirmation of shipping of the order: the Customer will receive an e-mail summarising the content of his/her/its order and confirming the dispatch of the same.
Before confirming and sending the Purchase Order, the Consumer must carefully read these Terms of Sale;
* Tracking of the order
A carrier tracking number is provided to the Customer when his/her order has been confirmed.
If the Customer wants to obtain information concerning the progress of his/her the order, he/she/it may log into the website of the carrier chosen by Ardusse, e.g.: DHL, at the address www.dhl.com, and follow the transport of his/her/its parcel live. The Customer furthermore receives information by e-mail concerning the different stages of the processing and preparation process of his/her/its order until it is shipped.
Ardusse does not guarantee the availability of the items offered on the Website, as they are subject to stock limits. Ardusse invites the Consumer to check the availability of the Products offered for sale on the Website at the time of purchase.
9. Ordering procedure
For each Product offered for sale on the Website, a photographic image of the Product concerned will be displayed, together with the unit price, colors and sizes available.
Although Ardusse takes all necessary measures to ensure that the photographs shown on the Website faithfully reproduce the original products, variations may still exist, therefore Ardusse cannot be held responsible for any graphic inadequacy of the Product offered on the site.
To purchase the product, the consumer must select the desired product, color, size and quantity. The selected products will be automatically added to the section called “Cart” where the Consumer can view all the Product (s) and the total price of the purchase order. To complete the order of the Products, the Consumer must access the checkout area by clicking on the relevant button. Within the checkout area, the Consumer will be asked to provide their personal data (name, surname, email, billing address), payment details and to accept these Terms and Conditions of Sale by selecting the relevant check mark.
After providing all the required information, the Consumer is invited to carefully check the order and then proceed with confirmation. If the order process is not completed, all items included in the Cart will be deleted.
The purchase procedure ends when the Customer completes the payment process and is redirected to the Order Confirmation page. If the purchase procedure is not completed in full, the related Order Proposal cannot be sent to Ardusse. At the end of the purchase procedure, the Customer should save or print the General Terms and Conditions of Sale.
Once the purchase procedure is completed, the Customer will receive, a communication with the relative confirmation of the order placed and a summary of the purchase conditions. Upon receipt of this Order Confirmation email, the contract stipulated between Ardusse and the Customer is considered concluded.
The Customer is aware that he is responsible for the correctness and truthfulness of all data entered on the Website or in any case used during the purchase phase.
Ardusse reserves the right to refuse the order placed by the Consumer in the event of a) unavailability of the product; b) existence of a legal dispute between Ardusse and the Customer relating to a previous order; c) if the Customer has committed violations of the General Conditions of Sale; d) if the Customer purchases the products for the purpose of reselling or transferring them for commercial or professional purposes.
In the event that Ardusse exercises its right to refuse the Order for the above reasons, shall inform the Customer by email, within 30 days from the date of actual receipt of the order, of the cancellation of the order.
The Customer also has the possibility to pre-order a selection of Products, appropriately indicated on the Site as a “Pre-Order Product”, before their commercial launch or their distribution and placing on the market. The Customer acknowledges these Products are not available for shipment at the time of the order.
10. Price and Payment Method
The prices of all products offered for sale on the Website shall be shown in Euros (EUR), and are inclusive of VAT. The amount displayed at the end of the purchase procedure also includes shipping costs.
Ardusse reserves the right to change, at any time and without notice, the prices of the Products offered for sale on the Website.
The following payment methods are available: credit card, Stripe, bank transfer. Credit cards accepted are: American Express, Visa, Mastercard, Maestro.
The Consumer guarantees to be the holder of the credit card used for the purchase as well as the truthfulness of the data relating to it (eg card number, code, expiry date).
The purchased Products will be shipped only after the Consumer’s payment details have been verified and only after having received the authorization to debit from the Consumer’s bank. In the event that the payment made by one of the available means fails or is rejected by the payment service provider, Ardusse is not obliged to execute the order.
In the case of Pre-Order Products, the price will be charged in advance to the Consumer upon receipt of the confirmation e-mail.
The purchased Product will be delivered to the address indicated by the Consumer in the Order and according to the shipping method indicated in the Order summary. For security reasons, Ardusse will not ship the ordered Product to a post office box or accept any order in which it is not possible to identify the individual recipient of the order and/or the address. Unless otherwise specified, the shipping costs are charged to the Consumer.
Ardusse will deliver the ordered Product within a maximum period of 30 working days from the Order Confirmation sent by email to the Consumer. If the Consumer does not receive the Products within the aforementioned deadline, the Consumer is invited to contact Ardusse using the e-mail address indicated in the “Contacts” section of the Site, to allow Ardusse to remedy the problem by indicating a reasonable additional deadline for the delivery of the Product. The consumer’s right to withdrawal from the contract if product is not delivered within the agreed additional deadline.
At the time of shipment of the purchased Product, the Consumer will receive at the address indicated in the order, an email containing a tracking code of the shipment that will allow the monitoring of delivery in real time.
All Products are equipped with a security tag containing an identification number, which is an integral part of the Product itself. The Consumer must not to remove the security tag and the relative identification number from the Products purchased until the Consumer has checked the match between Prodocuts delivered and ordered or until the Consumer decides not to exercise the right of withdrawal pursuant to the following article follow article n.13.
Ardusse is not responsible in any way for any delivery errors resulting from inaccuracies or omissions committed by the User in completing the purchase order.
The estimated delivery date for Pre-order products will be relevant to the estimated delivery date specified on the Product description page.
12. Conformity of products
The Products must be checked by the Consumer at the time of delivery in order to verify that they match the articles ordered. If the Products show any, manufacturing defects or lack of conformity, the Consumer must contact Ardusse, within 60 (sixty) days from the discovery of the defect or lack of conformity , to the email address or telephone number indicated on the Contact page of this Site, the Consumer shall be entitled to demand that the defective Products be repaired / replaced, unless such activities are objectively impossible. In the cases provided for by law, the Consumer will have the right to obtain a price reduction or a refund of the price paid. The costs for returning defective products are borne by Ardusse.
13. Right of Withdrawal and Refunds
The Customer has the right to withdraw from the contract, for any reason and without justification, within 14 (fourteen) working of the delivery of the Product. In case of withdrawal exercised by the Customer he/she is not allow to request the replacement of the purchased product with another.
In order to exercise the right of withdrwalthe Customer must: a) send an email to the address indicated on the Website with which he declares to wish to withdraw from the contract and indicating his data (name, surname, address and date for picking up the package). Following this procedure, the courier will collect the package, it being understood that the return shipping costs are borne by the User.
The product must be returned within 14 (fourteen) working days from the date on which the Customer communicated to Ardusse the desire to withdraw from the contract. Products must be returned in the same condition in which they were delivered. Therefore, the Product must be intact, complete, not worn, unwashed, returned in its original packaging and provided with the label they were received with.
Ardusse reserves the right to reject the return of such Products in the event that the security label is missing, the Product is damaged, worn or dirty,in such cases Ardusse will communicate its refusal to the Customer via email. Ardusse undertakes to reimburse the Customer the full amount paid at the time of purchase, without undue delay and in any case within 30 (thirty)days from when Ardusse became aware of the consumer’s exercise of the right of withdrawal, provided that the Product covers the above conditions, therefore Ardusse reserves the right to withhold the refund until it has received or verified the Product. Refunds will be issued on the same payment method used at the time of purchase. Ardusse will confirm the refund of the price to the customer via e-mail.
Ardusse guarantees the authenticity and high quality of all the Products offered for sale on the Website and, therefore, is responsible for any defects including the non-compliance of the Products ordered with the provisions of Italian law and the Italian consumption (Legislative Decree No. 206 of 6 September 2005 and subsequent amendments, pursuant to the corresponding EC directives, in particular the principles and procedures included in the European Directive 1999/44 / EC). Apart from cases of willful misconduct or gross negligence, Ardusse will not be liable in any way towards the Customer for any direct or consequential damages that may arise from the purchase of Products offered for sale on the Site. Ardusse will not be liable for any delay or failure to complete the order due to force majeure or circumstances beyond its reasonable control.
These Conditions of Sale are governed by Italian law, with particular reference to the Consumer Code, and will be interpreted on the basis of it, without prejudice to any other more favorable legislation applicable in the country of habitual residence of the Consumer. Any dispute will be submitted to the jurisdiction of the Court of the place of domicile or residence of the Customer, if located in the territory of the Italian State, otherwise, if the domicile or residence is located outside the Italian State, the Customer may appeal to the court of Milan where Ardusse has its registered office.
The European Commission has introduced an online platform for alternative dispute resolution that favors the out-of-court settlement of disputes relating to and arising from online sales and service contracts.
Therefore, every European Consumer can use this platform to resolve any dispute deriving from contracts concluded online, to access the platform just use the following address http://ec.europa.eu/consumers/odr/, in compliance with the provisions of the decree Legislative of 6 August 2015 n. 130 and of Regulation (EU) no. 524/2013.
16. Safeguard clause
Should any of the provisions of these Terms be or become invalid or ineffective under the applicable law, the nullity or ineffectiveness of this provision does not cause the remaining provisions to be ineffective, which therefore remain valid and effective.
In case of complaints or for any information or assistance relating to the Site or the purchase procedure, Customers can send an email to the following address or call at the following number.
Email : [email protected]